This Privacy Policy explains how BuildMyPetSite.com collects, uses, stores, and protects your personal information. We are committed to protecting your privacy in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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1. Who We Are |
BuildMyPetSite.com is the data controller for personal information collected through our website and onboarding process. If you have any questions about this policy, contact us at info@buildmypetsite.com.
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2. What Data We Collect |
2.1 Data you give us directly
- Your full name and business name
- Email address and phone number
- Business address and location
- Domain name and hosting preferences
- Service descriptions and pricing information
- Profile images and business photos you upload
- Payment-related information (processed via Payoneer — we do not store card details)
2.2 Data collected automatically
- Website usage data and page visits (via cookies)
- IP address and browser type
- Device information
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3. How We Use Your Data |
We use your data for the following purposes:
- To build, launch, and maintain your website
- To communicate with you about your project and account
- To send invoices and process payments via Payoneer
- To send service-related notifications and updates
- To comply with legal obligations
We do NOT use your data for:
- Selling or renting to third parties
- Marketing to third parties
- Automated profiling or decision-making
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4. Legal Basis for Processing (UK GDPR) |
We process your data under the following legal bases:
- Contractual necessity — to deliver the services you have subscribed to
- Legal obligation — to comply with applicable laws
- Legitimate interests — to operate, maintain, and improve our business
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5. Data Sharing |
We do not sell your personal data. We may share limited data with:
- Hostinger — our hosting provider, for the purpose of hosting your website
- Payoneer — our payment processor, for invoicing and payment collection
- We require all third-party processors to handle your data in accordance with applicable data protection laws.
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6. Data Retention |
We retain your data for as long as your subscription is active plus 12 months thereafter, to comply with legal and financial record-keeping obligations. Upon expiry, your data is securely deleted.
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7. Your Rights (UK GDPR) |
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time where consent is the basis of processing
To exercise any of these rights, contact us at info@buildmypetsite.com. We will respond within 30 days.
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8. Cookies |
Our websites use essential cookies to function correctly. We may also use analytics cookies to understand how visitors use the website. You can control cookie preferences through your browser settings. By using our websites, you consent to our use of essential cookies.
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9. Security |
We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. However, no internet transmission is 100% secure. We cannot guarantee absolute security but we take all reasonable precautions.
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10. Contact & Complaints |
For privacy-related enquiries contact us at info@buildmypetsite.com. If you are unhappy with how we have handled your data and are based in the UK, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
Data Controller: BuildMyPetSite.com | Contact: info@buildmypetsite.com